Heritage Hotel Specialises in Personal Service

The iconic Hotel Continental opened in 1955 and has been providing high-quality services to its guests ever since. Luanda’s only hotel with ISO 9001/2000 and DMV certification, the landmark three-star property has earned a strong reputation for its clean, comfortable, well-maintained facilities and for its commitment to satisfying its customers.

Following major modernisation projects since 2002, the hotel now has 83 guestrooms, including eight suites, each equipped with air-conditioning, wireless Internet, direct-dial telephone, a safe and a minibar. The Hotel Continental’s modern amenities include two very popular restaurants (Caravela and Baia), two bars (‘Equador’ Bar and ‘O Navio’ Terrace), two meeting rooms, a business lounge, a gift and tobacco shop, 24-hour room service, catering and banquet services, and a fitness centre.

Guests appreciate the chance to relax on the Hotel Continental’s rooftop terrace overlooking the city. Luis Gouveia, General Director, explains, “We continue to refurbish our guestrooms one by one so that we can meet our clients’ needs in today’s hospitality sector. We want all our guests to feel comfortable, including our many long-stay guests. Our ISO certification ensures that guests can trust us and is the result of our hard work over many years.”

Dedicated employees, personalised service

The success of the Hotel Continental reflects the dedication of its employees. Luis Gouveia points out, “The Hotel Continental is well known for its high standard of personalised service, and this is a result of our staff members, who are very important to us. We try harder every day to do the best we can for our guests.” The hotel provides daily English lessons to its staff and invests in training programmes to keep service levels high.

The Hotel Continental is stepping up its marketing efforts to help make potential visitors around the world more aware of what the hotel can offer. Luis Gouveia urges international travellers to take another look at Luanda and Angola. He says, “The bad reputation Angola has is inaccurate. We are working hard to help change that negative image and to make more people aware that Luanda is now a good place to visit and live in. I am looking forward to even more improvements over the next five to 10 years as Angolans work to build a better country.”